Shipping Policy
All our items are priced in €. There is no additional VAT.
Please note that overseas /not EU customers may incur import duties and taxes, which will be paid by the purchaser.
Also returns are not accepted for overseas /not EU customers.
For trade pricing or bulk shipping please contact us by email at info@kooloomodern.com
Prices do not include delivery.
Delivery costs to your country can be seen at the checkout.
If your country is not shown or if the delivery costs are too high you can always contact us to info@kooloomodern.com and we will provide a last minute shipping quote.
Belgian customers can pick up their order at our warehouse. Please choose the pick up option at the check out and contact us by email or phone +32 484 16 31 31 to schedule your pick up.
We are happy for you to collect in person or arrange your own courier. Please contact us by email to do so.
You can check out on the website with your preferred payment method.
Delivery follows upon receipt of payment.
Invoice and delivery details will be sent by email.
All our items are shipped from Brussels, Belgium.
If orders aren't collected or need to be returned to sender due to insufficient or incorrect information, the responsibility to resolve this lies with the purchaser.
Please ensure the delivery details you share with us are correct. It is the purchaser's responsibility to resolve any discrepancies in this place, or in the instance of unclaimed parcels with their local postal/courier service.
If a package is returned to us due to insufficient / incorrect information or because it was unclaimed, the delivery & return costs will be at the buyer's expense.
Return Policy
Please remember that our Furniture is vintage and will never be in ‘NEW’ condition there will be marks of some description. Please contact our team with any questions prior to purchase. We are happy to help!
Due to the nature of our business, pretty much all of our stock has been used in a former life and is either restored or has been preserved in a sale-able condition.
Please be aware that as these lovely pieces have lived lives before and they will be subject to signs of aging and general wear, this is also reflected in our prices.
Whilst we make every effort to ensure our stock is sold in sound, safe and usable condition, all items are 'sold as seen'.
As we are not the manufacturers, we cannot give any performance, safety or quality guarantees. We advise you conduct your own safety assessment, in particular for items that are to be used in a commercial situation.
For any item bought online that you wish to return. Additional postal, shipping or courier costs will be at the buyer's expense and must be returned within 14 days of delivery. This rule applies for EU customers only. Returns are not accepted for overseas / not EU customers.
Any return request should be done within 14 days of delivery. Past that deadline, we will not accept returns.
Also please note that returns should be arranged by the buyer.
We recommend that you use a trackable shipping service and purchase shipping insurance to protect the item being returned.
Once we have received and inspected the returned item, we will then issue the refund. Please make sure to share your bank details when returning an item so we can transfer the funds immediately upon receipt.
Please be aware that any reclamations (returns, general claims, etc.) should be done within 14 days of delivery. Past that deadline, we will not be able to help you.
If the item bought online does not match the condition and pictures on our website, the additional postal, shipping or courier costs are on us. The reclamation should be done within 14 days to delivery. Past that deadline we cannot arrange the return. This rule applies only for EU customers. Returns are not accepted for overseas / not EU customers.
If the item arrives damaged then it must be photographed on delivery and e-mailed to us within 48 hours.
We will need pictures of the shipping tag, of the package inside + outside and pictures of the damages. Without those pictures we cannot file the claim.
You must hold on to all original wrapping for the process to be completed successfully.
Packages are usually insured. However, the fact that a package is insured doesn’t mean you will always get a (full) refund when it’s damaged during transport.
Carriers have different rules and terms and conditions.
In order to get a refund, the claim should be filed within 3 days of arrival to the carrier. After that deadline we won't be able to help you get the insurance back. When receiving a package, please check it immediately and thoroughly. Please never accept a package from a carrier if the package seems already damaged from the outside. If you sign for delivery in good condition, it becomes very hard to prove that the package got damaged during transport.
Please note that this claim process may take a while. Refund will be possible only when we receive a positive confirmation from the carrier. This process (depending on the carrier) takes usually from 2 to 6 weeks.